In the unlikely event you are having an issue with one of our batteries we have developed a straight forward warranty & return policy:

• For all returns or warranty claims contact support@wildyakbattery.com
• 30-day money back guarantee. Returns of undamaged batteries may be issued full refunds less a 5% restocking fee.
• World beating / best in class 10 years warranty on all batteries.
• 1 year warranty on all accessories & complimentary products (chargers, powerbox cases, volt meter, etc).
• Free lifetime technical support & free battery analysis.
• Warranty only applies to original owner (non-transferable).
• Warranties can be used for an exchange of a component only once.
• Customer pays return shipping on returns or warrantied component inspections. Shipping costs for qualified returns will be refunded by Wild Yak. Please note some battery returns may require special documentation and packaging, and these instances will encounter extra fees. This is in order to correctly comply with lithium battery shipping regulations. For all return shipping we recommend using a local shipping service like FedEx office or the UPS Store.
• If you have a quality issue with a product please contact support to help diagnose the problem. If a product does not meet our high quality standards, then we will issue you a replacement component or fix the original at no additional cost. Replacement components will only be sent after we have received your returned component and finished an inspection to determine the cause of any problems. Wild Yak is not responsible for return shipping.
• Do-It-Yourself modifications or damage due to gross negligence or abuse are not covered by the warranty.

We stand behind the quality of our products:

• 1) 30 day money back guarantee on all orders. If you are unsatisfied for any reason with one of our batteries you can return it for a refund up to 30 days after purchase.
• 2) 10 year manufacturer defect warranty on all batteries. If we made a mistake building your battery we will repair or replace it. See warranty & return policy for details.
• 3) Lifetime technical support. Reach out to support@wildyakbattery.com for help from our team of experts.
• 4) 1 year warranty on chargers, powerbox case, and accessories.

If you are unsatisfied for any reason with one of our batteries you can return it for a refund,less a 5% restocking fee, up to 30 days after shipping date.

For all returns, DOT and FAA regulations require that lithium batteries ship via sturdy, specially-marked boxes with static-free wrapping. All battery returns must be shipped in UN-spec boxes and packaged according to federal regulations. Packaging is available from your local UPS Store or Fedex/Kinkos store.